Key Account support and Customer Support
MasterEmployee can serve as a powerful tool for Key Account Managers and Customer Support functions. Customer contracts can be comprehensive and complex, often with various appendices or revisions, and it can be difficult to have a good overview of the specific terms in such contracts. Moreover, there can be large variations between contracts, and it can be difficult to remember all aspects of the different contracts.
MasterEmployee enables the users to, with the click of a button, extract specific information from contracts. A specific function in the solution also enables the extraction of multiple key data points from a contract or from a set of documents. In this way, the solution simplifies work processes related to extracting information from customer contracts or other customer related information. In this way, MasterEmployee can reduce the need for a CRM system since the service enables the users to identify key customer terms directly from the contracts.
MasterEmployee is also a collaboration tool, where multiple users can work together on the same documents, exchange knowledge, and learn from each other.
In addition, MasterEmployee can be used to simplify processes by extracting information from customer contracts and automatically feed data into CRM systems or other systems. This is explained further in the description of the API functionality.
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